Refunds & cancellations.

Last updated: 18 October 2026

Please choose carefully

Nexus sells digital products and services. We do not offer voluntary refunds, returns or exchanges for a change of mind. This includes deciding that you no longer want the product, purchasing by mistake or not using the material, except where applicable law gives you a cancellation or refund right.

Read the description, format, compatibility details and available previews before ordering. Digital downloads are not physical products and cannot be returned in the same way as a printed item.

Your legal rights remain

This policy does not limit rights that cannot legally be excluded. If content is not delivered, is faulty, is materially different from its description, or a service is not provided as agreed, you may be entitled to a remedy under applicable law. Depending on the circumstances, this may include access assistance, repair, replacement, a price reduction, cancellation or a refund.

We do not require you to give up a statutory right, and contacting us is not a condition of exercising a payment dispute right provided by law.

Problems with a download or charge

Contact us if a download is missing, corrupt or inaccessible, or if you believe you were charged incorrectly. Include the order number, the email used at checkout and a clear description of the issue. We may need enough information to locate the order and verify the request. Do not send a password or complete card information.

We will review the issue and provide an appropriate remedy. Troubleshooting does not shorten or replace any legal deadline that applies to your claim.

Statutory cancellation rights

Some locations provide a cancellation period for online purchases. Where the law allows that right to end when digital content is supplied immediately, we will request the required express consent and acknowledgement before supply and confirm it in your order record. This policy alone does not remove a cancellation right.

Where EU, EEA or UK distance-selling cancellation rules apply, the usual period for qualifying digital-content and service contracts is 14 days from conclusion of the contract. You may cancel without giving a reason before that period ends, unless the right has lawfully ended. For immediately supplied digital content, the right can end when supply begins after the required express consent and acknowledgement. This does not remove rights relating to faulty, undelivered or misdescribed content.

Services follow the applicable service cancellation rules. Where a service starts during a cancellation period at your express request, a lawful proportionate charge for work already performed may apply. A right that ends only after a service is fully performed is not treated as ending merely because work has started.

To exercise an applicable cancellation right, send a clear statement to support@nxus.shop, use Withdraw from contract, or write to Nexus, 66 Hillpointe Way, Brunswick, GA 31525, United States. Identify the order and say that you wish to cancel it. Sending the notice before the applicable deadline is sufficient; the request does not have to be approved before that deadline. You can use the model below, but you do not have to use a particular wording.

Where a statutory refund is due, we will make it within the applicable legal deadline, normally within 14 days after being informed of the cancellation under EU/UK distance-selling rules. We will use the original payment method unless you expressly agree otherwise, without a refund-processing fee. This does not affect a lawful proportionate service charge where the applicable conditions are met.

Model cancellation notice

To Nexus, 66 Hillpointe Way, Brunswick, GA 31525, United States; support@nxus.shop.

I give notice that I cancel my contract for the following digital content or service. Include the product or service, order number if available, date ordered, your name, your address and the date of this notice. Add a signature only if you send the notice on paper.

Contact

Use the Contact page or email support@nxus.shop for order help, cancellation notices or questions about this policy.